FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your makeup tools suitable for sensitive skin?
Yes. All Cosmelisse brushes and sponges are made with soft, hypoallergenic materials that are gentle on sensitive skin.
6. Are the makeup brushes synthetic or natural hair?
Most of our brushes use high-quality synthetic fibers that are cruelty-free, soft, and perform exceptionally well with both cream and powder products.
7. How do I clean my makeup brushes?
We recommend washing brushes with mild soap or brush cleaner and lukewarm water. Gently swirl the bristles, rinse thoroughly, and reshape before air drying. Avoid soaking the handles.
8. Are the beauty blenders latex-free?
Yes. Our beauty blenders are made from premium, latex-free foam that is soft, bouncy, and expands when wet.
9. Do your products come with a warranty?
Most items come with a 12-month quality guarantee. Warranty details are listed on each product page.
10. Are the tools suitable for beginners?
Absolutely. We offer easy-to-use, high-quality tools perfect for beginners as well as professional makeup artists.
11. How do I know which brush is for which product?
Each brush set includes a guide showing recommended uses. You can also find detailed descriptions on individual product pages.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged or incorrect?
Please contact us within 48 hours with clear photos. We will quickly resolve the issue with a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.